Black Moose Cycles Ltd
Terms and Conditions.
Glossary of Terms:
“We” and “Us” refers to Black Moose Cycles Ltd.
“You” refers to the Customer
Any reference to the Business is referring to the work, nature, intentions or other of Black Moose Cycles Ltd
1. Appointments and Scheduling:
We endeavour to meet our estimated timescales and appointments whilst carrying out planned work. However due to the nature of business, there may be times we are required to re-schedule. We will inform you as far as reasonably practicable of any delay, or if we can carry out the works sooner.
On rare occasions we reserve the right to re-arrange works as required to best fit timeframes and business needs. We will contact you in any case of this happening.
1.2 Mobile Works:
Our Mobile Workshop operates on Tuesdays (at present) at a pre-nominated place. We endeavour to pre-schedule works on these days, but ride-in work slots may be available. If we are out of schedule we will do our best to inform the relevant contact for the appointment.
2. Working Conditions:
Our Team expect and are required to be able to carry out their work without unwanted interference or disruption. Respect is given to customers and expected in return. Any deviation from this will not be tolerated and appropriate action taken as consequence (sorry to word it so strongly, but it has to be said for those tiny minority!).
2.2 Mobile Works:
Our Team are valuable to us, so Health and Safety is a priority. They will only carry out work in a safe environment with a safe system of work in place.
If the work is outside, the area is to be closed to vehicle traffic and general public – our team can erect a cordon if required.
If the work is Inside, there must be adequate lighting, space and general upkeep and hygiene for our team to work safely. Please also ensure any children and /or animals are kept clear of the area to minimise risk of injury to either party.
2.3 Bicycle Condition
All bikes presented at the workshop unfit for scheduled works due to a dirty state will be subject to a nominal £20 clean prior to work being carried out.
Any bike presented at the Mobile Workshop unfit for scheduled works/ride-in works will not be serviced.
The bike must be free of biological contaminants (a posh term for dog poop!) or other harmful substances and mainly clean (free of large clumps of mud/dirt etc) to start the service works.
We reserve the right to refuse to carry out the work if poop/other harmful substances are found.
Our Team reserve the right to make the judgement on the cleanliness of the bikes, based on engineering hygiene levels.
3. Payment Terms and conditions:
3.1 Customer Payment
We do not have the facilities for credit accounts, therefore full payment is required at time of invoice.
Any required parts recommended by Black Moose Cycles are to be paid in full at time of invoice. Until this time the parts remain the property of Black Moose Cycles.
Parts ordered for specific, customer requested applications must be paid for in full to facilitate order placement. These items cannot be returned to Black Moose Cycles for refund or credit. Items requested by customer are ordered at their own risk (of course we will work with you to advise as far as reasonably practicable).
3.2 Payment methods accepted;
Cash, Card payments, PayPal, BACS*
*invoice is not paid until monies are received into Black Moose Cycles Account
4. Workmanship Guarantee:
Black Moose Cycles expect high levels of workmanship from all of our team, and aim to deliver absolute engineering and business integrity throughout our operations.
The work carried out and parts used are selected to be best-fit for each application and are expected to last a reasonable amount of time/usage.
If there are any areas where you are not happy with the work carried out, or have experienced parts failure, please contact us and we will work with you to find a solution.
Black Moose Cycles will rectify any faults caused by their own work or a defective/incorrect part fitted by us, free of charge to the customer and at their convenience (where reasonably practicable).
Any damage/faults/other resulting on your bike as a consequence of falls/accidents/heavy use/other will not be covered by Black Moose Cycles.
Our Work is covered for a 90 day period, commencing from date of invoice payment.
Normal ware/tear/degradation is not covered in this Warranty or guarantee.
5 Price structure:
5.1 Business -to-Business
For Business-to-Business Contracts, please contact Black Moose Cycles directly at firstname.lastname@example.org for more information.
5.2 Black Moose Cycles Pick-up/Drop-Off Service
Where listed, the Mobile prices on the website include a £10 sur-charge for pick up/drop off service, compared to our workshop prices. This covers Pick-Up/Drop-Off within the Local Area – See Territory. Any Location outside of our territory will be priced at workshop prices + a 50p per mile charge each way from Black Moose Cycles trading address, Alvecote Marina, B78 1AS.
Due to spatial confinements (we like the minimalist look, ok it’s just ‘cos we don’t have much room!); we regretfully have to charge a storage fee of £5 per day for any bike not collected by you or dropped off by us within 3 days of invoice notification date (work complete).
5.3 General Pricing Information
All prices on the website are Labour Only.
Parts will be charged extra, but always explained and agreed with you before commitment to purchase.
Extra works recommended as a result of our servicing will be explained and agreed prior to commencement.
Although every effort is made to keep the website up-to-date, the Prices are correct at time of Website publishing only and are therefore only an indication of cost (we don’t anticipate there to be any discrepancy, but it has to be written here).
New Products – Non fitted
In the unlikely event that you are not fully satisfied with your purchase please feel free to return your order to us within 14 days of receipt of item for a full exchange or refund. for a full exchange or refund. Any item can be returned to us provided that it is still in its original packaging/ without the tags removed and sent with a valid receipt or delivery note.
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).
Customers are accountable for return shipping charges.
New Products – Fitted
Black Moose Cycles offer a 3 month guarantee for labour of new fitted parts, a manufacturers guarantee may also apply for parts if it is found to be a manufacturers defect. Please contact us via email or telephone (or visit us!) and we will be happy to assist. Black Moose cannot provide any guarantee for parts not fitted by one of our Tech Team.
Ordered incorrect size or you don’t like the item?
If you are returning items that are not suitable for refund or exchange, then you are responsible for the return delivery costs. You should always keep the proof of postage and we always advise that you use a ‘signed for service’.
Return by Post
You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods. Send your package using a recorded delivery method (always keep a copy of your receipt!) to the following address:
Black Moose Cycles
The Shack @ Alvecote Marina
Robeys Lane, Tamworth
Custom built bikes by Black Moose Cycles are supplied with a combination of new and used parts, please refer to the Build Sheet supplied with the bike the time of purchase for part identification. New parts are covered by manufacturer’s warranty, used parts and workmanship are covered for a period of 3 months. Please contact Black Moose Cycles by email or telephone in the event of any issues and we will be more than happy to assist. Black Moose Cycles cannot provide any guarantee against parts or modifications that have been carried out by the customer.
Refunds Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original transaction. Due to the high incidence of fraud, we regret that we are unable to offer any refund without a valid receipt/delivery note.
Refunds will be made for faulty or incorrect items, including any delivery charge incurred by the buyer (excluding ‘Special Delivery’) in the return of the item. If the products you ordered are delivered to you in good condition, but you wish to return them for any reason we will refund the full value of the goods excluding any carriage charge upon receipt of your returned goods.
Items will not be considered lost until after 15 working days of items being dispatched. Once the 15 working days are up, we will issue a refund or replacement.
Not received your order?
If you have not received your order, please call us on +44 (01827) 816330 and a member of staff can confirm the shipping date. Unfortunately, we cannot consider an item to be lost until 15 working days has passed (according to Royal Mail procedure). Once the 15 working days have passed, we will be able to issue a full refund or resend your order.